How can we help?
Noticed something out of the ordinary at one of our CASH points? We’re here to help! Find answers to the most frequently asked questions, fill in the contact form or give us a call.
Frequently asked questions
What if my card is swallowed at a CASH point?
If your card is swallowed by a CASH point, it will be destroyed for security reasons. However, we would recommend that you still have it blocked via the “Card Stop” service by calling the number 078 170 170 (open 7 days a week, 24 hours a day)*. Then contact your bank, to obtain a new card.
* for Belgian cards only; for foreign cards, please contact your bank immediately.
What if the machine doesn’t dispense the right amount?
If the machine does not dispense the amount you requested, please contact your bank, which will carry out the necessary checks.
What if the machine freezes in the middle of a deposit?
Although this is very rare, it can happen that the machine gets stuck during a cash deposit. This may happen, for example, in the event of the banknotes being crumpled or torn, if there is a foreign body contained in the bundle of notes or suspicious notes, in case of an incorrect action while inserting the notes or following a problem with the machine. If this type of blockage occurs, only your bank is able to proceed with the checks required to credit your account. Only contacting your bank will enable this type of situation to be resolved.
Still have questions?
Call us
If you have an urgent problem, call our help desk on 0800 71 302. If your card is lost, stolen or swallowed by a machine, call Card Stop on 078 170 170.
Contact form
Have a question or remark about using our CASH points? Or want to contact us for any other reason? Fill in the contact form and we’ll get back to you!